To file online, log in to or create your free USPS.com account. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. 1. Another mail carrier told me he was aware of the reports and suggested that the thief or thieves may have gotten their hands on one of the keys that unlock the blue collection boxes. The vehicle pulled up to my mail box at the street and was seen removing the mail, reviewing then departing with all the mail leaving the box open. Approved Claims. My mail was stolen this morning at 3:35 AM, determined via delayed witnessing on my Ring camera recording. Call Customer Service: Call USPS in the case of missing mail, lost mail, and delayed package. * Email: Address used for Fraud: First Name: Middle Last Company: Address: PO Box (if applicable) City ... disclose your information as follows: in relevant legal proceedings; to law enforcement when the U.S. PO Box (if applicable) * City. Immediately report stolen vehicles to the Postal Inspection Service. Information security is our shared responsibility, so stay CyberSafe! When filing a claim you need some proofs like tracking or label number, proof of value (e.g. You can also check Claim History in your USPS.com account for updates. Save the original packaging and everything in the package until your claim is settled. What to do if you're sure your package is gone. If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date. File a police report . Only use the form below to report the following to our office: Injury compensation fraud; Embezzlements and financial crimes; Contract Fraud; Kickbacks; Computer Crimes; Narcotics; Employee Misconduct; Internal affairs and executive investigations; Whistleblower reprisal; Theft of items from the mail by Postal employees or contractors Alert: If your international package was returned due to COVID-19 and you need a postage refund, click the International Shipments tab above. Save them with the damaged items. USPS already takes photos of letter-sized mail as it’s scanned at processing facilities, but now the postal service is sharing those photos with you. • Mail security. The United States Postal Service responded to the complaints, saying they are investigating the incidents. USPS does not pay a claim higher than an item’s actual value. 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